FAQs

PAYMENT
What payment methods are available?
You can choose to pay with a Credit Card (Visa, MasterCard, American Express or Discover), PayPal, JCB, Diners Club, Elo, Shop Pay, Apple Pay and Google Pay.

ORDER TRACKING
How many days should I wait for the shipment?
We often need 1-2 business days for order preparation.
How do I track my order?
You can track your order 24 hours after it is placed.

SHIPPING & DELIVERY
What shipping options are available?
Our products are delivered in standard shipping, which takes 2-3 business days. We will choose the warehouse near you to ensure the maximum delivery efficiency.
Can I ship to foreign countries?
We are sorry to tell you that all our products are only delivered to physical addresses within the 48 contiguous United States, NOT including Alaska, Hawaii, American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands and Military Bases (AA, AE, AP).
ASSEMBLY INSTRUCTIONS
What can I do if I have no idea about the assembly?
Assembly instructions for our furniture products are available for you to download in product pages. Or you can ask our customer service team for help if you have any questions about installation and assembly.

RETURNS & REFUND
Can I return an item if I am not satisfied with it?
Eligible items can be returned for a refund of the merchandise value. But you should pay for the shipping fee and 15% restocking fee. For more info, please view our Returns & Refund.

CONTACT US
How can I contact the customer service?
You can contact us via online chatting, email us at marketing3@duhome.com, leave a message via our form or send a DM to our social media platforms.

ONLINE SECURITY
When I submit credit card information online, is it secure?
DUHOME has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems.
Will DUHOME sell or rent my information to other companies?
We'll communicate with you only if you want to hear from us.